This is a leadership role that will challenge you to inspire and guide a team of creatives, refine operational processes, and foster a culture of innovation and excellence.

** Proven experience in leadership, operations, and project management.**

• Drive Operations with a Creative Edge : Build systems and frameworks that enhance efficiency without stifling the creativity our team thrives on. Manage scheduling, customer service, and workflows for a seamless, high-quality service delivery.
• Lead & Inspire a Diverse Team : Mentor and manage a team spanning design, sales, warehouse, marketing, and operations. Influence and empower individuals not accustomed to being managed, creating a cohesive and motivated unit.
• Streamline & Optimize Processes : Dive into the details of our operational workflows to enhance productivity, improve client experiences, and ensure the business runs like a well-oiled machine—even in a fast-paced, dynamic environment.
• Champion Growth & Strategy : Partner with the CEO to execute ambitious growth goals, focusing on scaling operations and achieving sustainable success.
• Enhance the Customer Journey : Ensure every touchpoint reflects our brand values and leaves clients raving about their experience with SSTS.
• Foster Team Collaboration : Bridge the gaps between siloed departments, creating an environment where creativity meets operational excellence.

Must-Have Qualifications:

• Sharp, passionate, and ready to tackle challenges head-on, with the ability to thrive in a fast-paced environment and juggle competing priorities.
• Leadership Grit: 2–3 years of proven people management experience, especially in environments where team members may not be accustomed to structured leadership.
• Operational Expertise: Ability to optimize workflows, scheduling, and customer service processes while aligning with business objectives.
• Growth-Minded: Experience in scaling businesses, implementing process improvements, and driving strategic initiatives.
• Dynamic Work Style: Comfort working in a fast-paced, high-energy environment while maintaining composure and focus.
• Interpersonal Influence: Strong skills in coaching and managing cross-functional teams, particularly in creative fields like design and marketing.
• Data-Driven Decision-Making: Analytical mindset with the ability to use metrics and reporting to inform strategy and continuous improvement.
• Minimum of 2 years managing teams and enhancing day-to-day performance.
• Ability to thrive in a fast-paced environment with a passion for action.
• Strong organizational and problem-solving skills to optimize daily operations.
• Collaborative mindset—values teamwork and enjoys uniting people.
• Possesses a sense of humor, patience, and a keen eagerness to learn.
• Experience in logistics, system improvements, providing constructive feedback, achieving revenue goals, and a player-coach mentality to motivate and influence.

Bonus Points:

• Experience in creative, boutique environments where the balance between structure and innovation is critical.
• Familiarity with financial reporting, P&L analysis, HR processes, or certifications in HR or Project Management (PM).

COMPENSATION AND BENEFITS

Base salary range of $80,000 to $110,000, based on experience and qualifications, as well as geographical market and business considerations.