Proper Hospitality is seeking an experienced and detail-oriented Transient Sales Manager at The Shelborne by Proper, a renowned hotel re-opening and debuting in our portfolio in early 2025.

Our property will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar-lounge, and curated cafe. Resort amenities will include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.

The Transient Sales Manager is responsible for driving revenue growth by developing and maintaining relationships with transient business and leisure travelers, luxury travel advisors, corporate accounts and high-end consortia. This role focuses on maximizing room revenue and occupancy while ensuring an exceptional guest experience that aligns with the hotel's boutique luxury positioning.

Key Responsibilities

Sales & Business Development

• Identify, prospect and secure transient business from corporate accounts, consortia, travel agencies and luxury leisure markets
• Develop and execute sales strategies to achieve revenue targets, focusing on direct bookings and preferred partnerships
• Actively solicit and negotiate contracts with corporate travel managers and travel agencies to drive preferred partnerships
• Monitor market trends and competitors to identify new business opportunities
• Represent the hotel at industry trade shows, networking events, and sales missions to build brand awareness and strengthen relationships

Account Management

• Cultivate strong relationships with key clients, corporate travel buyers and travel advisors to drive repeat business
• Ensure proactive account management, providing personalized service and tailored experiences to meet client needs
• Conduct regular sales calls, site inspections and client presentations to showcase The Shelborne’s unique offerings
• Maintain an up-to-date database of accounts, contacts and revenue tracking in the CRM system

Revenue & Performance Management

• Collaborate with the Revenue Management team to develop pricing strategies that optimize transient business mix
• Analyze performance metrics, booking trends and market conditions to adjust strategies as needed
• Work closely with the front office and reservations teams to ensure seamless guest experiences for VIPs and high-profile clients

Marketing & Brand Representation

• Partner with the marketing team to develop promotions and special offers for the transient market
• Leverage social media, digital platforms and luxury travel networks to increase awareness and drive bookings
• Represent the hotel in luxury travel consortia (Virtuoso, Signature, Amex Fine Hotels & Resorts, etc.) to strengthen brand presence

Qualifications & Experience

• Minimum 3-5 years of experience in hotel sales, preferably in a boutique luxury or lifestyle hotel
• Proven track record in transient sales, corporate travel management, or luxury travel advisor relations
• Strong understanding of revenue management principles, market segmentation and rate negotiations
• Established network within the luxury travel and corporate travel communities is a plus
• Excellent communication, presentation, and relationship-building skills
• Proficiency in CRM systems, hotel PMS and sales reporting tools
• Ability to travel for sales missions, tradeshows and client meetings as required

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.