Housed in a landmarked, flatiron-style building in San Francisco's vibrant Mid-Market district, San Francisco Proper Hotel features captivating interiors by Kelly Wearstler, two inspired settings for meals or a cocktail, incredible rooftop views and impeccable service and amenities.

We are seeking an experienced and dynamic Front Office Manager to lead our front desk team and deliver world-class guest experiences. This role requires a hands-on leader with a passion for hospitality, excellent communication skills and the ability to inspire and motivate a team. The Front Office Manager will ensure smooth day-to-day operations, maintain service standards and be the face of our luxury brand for all guests.

Responsibilities:

Guest Experience

• Ensure exceptional guest service standards are consistently delivered
• Greet VIP guests, resolve guest concerns, and act as the primary liaison for special requests
• Anticipate guest needs and personalize their stay with thoughtful touches

Team Leadership

• Recruit, train, schedule and supervise the front desk team, including concierge and bell staff
• Foster a positive work environment and motivate the team to achieve service excellence
• Conduct performance evaluations and provide ongoing coaching and development

Operational Management

• Oversee all front desk operations, including check-in/check-out, reservations and room assignments
• Ensure compliance with hotel policies, procedures and luxury brand standards
• Collaborate with housekeeping and maintenance teams to ensure seamless guest experiences

Financial Oversight

• Monitor and manage the front office budget, including labor costs and operational expenses
• Optimize room inventory and participate in revenue management strategies to maximize occupancy and ADR
• Accurately manage guest billing and resolve discrepancies promptly

Communication & Collaboration

• Act as the primary point of contact for all front-of-house operations
• Maintain effective communication with other departments to ensure a smooth guest journey
• Participate in daily operations meetings and contribute to strategic initiatives

Qualifications:

Experience

• Minimum of 3–5 years in a front office or guest services management role, preferably in a boutique or luxury hotel setting

Education

• Bachelor’s degree in Hospitality Management or a related field preferred

Skills

• Strong leadership, communication, and problem-solving skills. Proficient in property management systems (e.g., Opera, OnQ) and Microsoft Office Suite

Attributes

• Passion for luxury hospitality, a guest-first mindset, and the ability to remain calm under pressure

Flexibility

• Ability to work a variety of shifts, including evenings, weekends, and holidays

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle hospitality company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.