Responsibilities:

The primary purpose of the Patient Representative position is to promote patient satisfaction with University Hospital services through information and effective communication between patients, family members/significant others and staff. Acts as a liaison between patients and family members/significant others to ensure optimum satisfaction with services. Proactively works to prevent complaints and grievances by serving as a consultant to other departments/areas and advising of the most effective ways to promote patient satisfaction and address and/or resolve patient dissatisfaction.

Bachelors Degree, preferably in the behavioral or social sciences, plus a minimum of two (2) years of experience in a customer service or healthcare-related field with direct patient contact. Ability to communicate effectively both verbally and in writing. Must have excellent customer service skills including the ability to de-escalate issues. Experience should include triaging and addressing patient/family/customer concerns in a timely and efficient manner. Equivalent experience, education and/or training may be substituted for the education requirements.