Job Description: Pay Range: $23hr - $25hr Provide front office support for ophthalmology multispecialty group practice including greeting patients, performing patient check-in/out processes, assuring patients are appropriately registered and insurance information is accurate. Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Demonstrate exemplary customer service. ct as a liaison between the front office and communications' center. In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with senior operations managers. Incumbents are expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. cts as a patient navigator by assisting the patient with insurance related issues and assuring a patient has coverage and authorization to be seen for care. Obtains authorizations, calls for benefits, opens cases with insurance companies, counsels patients on obtaining 100% active coverage and establishes/maintains active relationships with medical groups and insurance companies. Reviews health insurance plans with patients in clinic and by telephone. Minimum Expertise: Must have excellent phone skills and rapport. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including HMO, PPO and government health programs. Must Have: High school diploma or equivalent education. Front office experience in a medical setting. Reliable and consistently available for all assigned shifts. Clean and professional appearance. Strong phone etiquette and ability to build rapport with patients and staff. Proficient computer skills and familiarity with medical terminology. Thorough understanding of insurance types, including HMO, PPO, and government health programs.