About Xenon Arc

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

The Key Account Manager is responsible for retaining and growing a defined book of business. This person is the primary point of contact for a set of defined strategic customers and is responsible for strengthening client relationships, building strategic partnerships, and growing revenue. The role also focuses on customer acquisition, converting a pipeline of prospective customers and ensuring long-term business retention and growth.

FSLA Classification

Exempt

Reports to

Commercial Director

Essential Job Duties

Customer Relationship Management & Sales Outreach:

• Build and maintain long-term, trusted relationships with assigned customers & prospects.
• Serve as a strategic advisor, understanding customer business goals and objectives while working cross-functionally to address customer issues, concerns, or complaints.
• Regularly consult with assigned customers to review performance and identify new growth opportunities to expand share of wallet.
• Build long-term relationships with customers to foster loyalty and repeat business.
• Deliver biannual in-person customer business reviews on key strategic accounts.

Sales Planning & Strategy:

• Develop and execute a territory sales plan in line with company goals and market trends.
• Develop and implement strategic account plans for key customers.
• Maintain a deep understanding of industry trends, competition, and customer needs.
• Utilize a consultative sales approach to identify customer pain points and offer relevant value-added solutions.

Negotiation & Closing:

• Prepare and present proposals, negotiate commercial terms, and close deals to meet or exceed sales territory quotas.
• Handle customer objections effectively and turn challenges into opportunities.
• Deftly balance revenue and gross margin targets within the defined book of business.

CRM Data Management & Reporting

• Record all customer interactions, progress, and follow-ups in Xenon Arc’s customer relationship management (CRM) tool to capture critical insights and data.
• Maintain an up-to-date sales pipeline in CRM.
• Prepare sales forecasts & performance reports for the Commercial Leader
• Analyze sales data to identify trends & opportunities for growth.

Pipeline & Opportunity Management:

• Maintain an organized pipeline of opportunities, ensuring all sales activities, communications, and progress are logged in CRM.
• Execute a pipeline of qualified sales leads to acquire new customers. Consistently follow up with prospects to nurture them through the sales process.

Basic Qualifications:

• Bachelor’s degree in STEM disciplines or Business Administration, Management, or relevant work experience in a technical field. Bachelor’s degree or relevant work experience in a technical field is required. Education and or/experience in STEM disciplines is preferred.
• 5+ years of proven experience in one of the following roles: account management, business sales, acquisition sales, or business development. Previous experience in B2Bsales is a plus!
• Intermediate proficiency using Microsoft Office Suite is required.
• Proven experience in strategic relationship management, including effective communication and negotiation skills.
• Experience in customer management and pipeline development
• Entrepreneurial spirit to drive strategic sales and growth.
• Strong team player; motivated and extremely customer centric

Location & Commitments

• Full-time, permanent
• Hybrid Position
• Report to office HQ in Bellevue, Washington 4 days a week and 1 day working from home

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

Minimal (up to 10%)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.