We are seeking Captains to join our New York team!

POSITION SUMMARY
The Captain ensures that guests have a pleasant and memorable dining experience. Monitors setup, maintenance, cleanliness and safety of dining areas. This individual must be able to complete opening and closing duties/checklists in a timely fashion. This individual must coordinate food service between kitchen and dining staff. The Captain enforces restaurant rules and policies.

DUTIES & RESPONSIBILITIES
• Anticipate customer’s needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.
• Maintain communication with and supports Front of the House Management
• Must exhibit an excellent service attitude and be willing to go out of their way to accommodate customers and exceed their expectations.
• Must be flexible and able to adjust to meet the changing needs of the restaurant
• Must maintain a level of professionalism and communicate effectively.
• Must show enthusiasm for the job and for the restaurant
• Must be considerate, patient and willing to help out fellow employees.
• Must have a good self-image and be able to command the respect of the employees.
• Inspect dining room, table settings, chairs, floors, proper maintenance, cleanliness and safety. Takes immediate action to correct any issues.
• Check tables throughout service times for customer satisfaction, resolve guest complaints.
• Ensure side work is completed every day and dining room supplies are stocked. Reports any supply shortages to Front of the House Management
• Review daily specials, stations and other applicable announcements.
• Train new-hires in service standards, menu items, and up-selling
• Lead to achieve desired results in high quality service and experience for our customers
• Perform other related duties as assigned.

 

QUALIFICATIONS & JOB REQUIREMENTS
• 3-5 years’ experience in Metropolitan restaurants in a similar role (i.e. Captain, Lead Server, or Fine Dining Server)
• Strong food knowledge, with ability to articulate menu selections while providing a unique dining experience
• Ability to improvise and make impromptu decisions in accordance with the steps of service and the restaurant’s standards
• Ability and willingness to work within a very fast-paced team-oriented environment
• Professional, articulate, friendly, and punctual.
• Full time flexible hours are required (able to work days, nights, weekends, holidays).
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
• Proficient in computer skills including POS systems, Word and Excel.

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