Fora Financial is a leading provider of fast and reliable working capital through revenue-based financing and small business loans. Being in the business of helping small businesses, servicing our customers with integrity, quality, security, and trust is the foundation of our brand. Our employees are passionate about their work and the success of our organization is driven by the talent we attract. Our Commercial Servicing Specialists are extremely efficient, great communicators, and our first line of defense driven to sustain portfolio performance. They are ambassadors of our brand and at the forefront of our organization.

Are you energetic, efficient, and effective at servicing commercial clients? Are you a passionate individual, driven to succeed by delivering effective results, as well as providing exceptional service to internal and external stakeholders? Then you should join to become a part of our passionate team!

Commercial Servicing Specialist Job Summary:

Our Commercial Servicing Specialists are responsible for maintaining our active client portfolio, servicing programs to expected performance pace. They are experts at tackling high volumes of inbound & outbound calls/emails, reviewing, and actioning daily reports, as well as being maniacally focused on reducing / preventing aging. Our Commercial Servicing Specialists are effective at differentiating performing vs. non-performing assets and targeting their efforts to drive expected pace within the performing segment and directing distressed assets to the appropriate area of the portfolio. Supports the C&S department & leadership personnel, as well as legal team(s) with varying assignments to ensure quality client service.

Key Responsibilities:

Handle primarily non-derogatory ACH return files & accountable for reducing delinquencies by coordinating replacement payments or resubmissions.
Monitor and verify client account balances/available funds for ACH clearance with a results driven focus; utilize and extend alternative methods to drive replacement payment(s).
Coordinate and process make up arrangement/plans; properly execute plans within the servicing platform to maintain pace, as well as reduce aging.
Update system of record with above average written communication skills.
Review and respond to customer inquiries with same day completion/resolution rates.
Communicate with clients using professional business acumen and etiquette.
Organize daily inventory and ensure responsibilities are executed within required timelines/SLAs.
Partner with our business development partners and sales teams, maintaining on-going communication and relevant case status updates.

Additional Responsibilities (not limited to):

Assist with team projects as requested.
Provide primary and backup coverage on processes as needed.
Other duties assigned.

Requirements:

Minimum 3+ years of experience in a phone-based contact center environment working Credit/Collections, Billing, Sales and/or Customer Service.
Strong understanding of Collections processes and results driven.
Negotiation and effective communication skills, both verbal and written.
Bachelor’s degree (preferred).
Bi-lingual / Spanish (preferred).

Why Fora Financial?

Small Team Sizes.
Opportunity for Advancement.
Fun Learning Environment.
Medical, Dental, Vision Coverage.
401k Plan with Company Match.
Gym Reimbursement for Employees on Medical Plans.
Life Insurance at No Cost to Employees.
Generous Time Off Plan.
Flexible Spending and Commuter Benefits.
Hybrid working model.