Job Description

Summary

The IT Store Hardware Support Technician will be imaging, staging, and monitoring new handheld POS systems. The zebra device runs on an Android operating system and SOTI database. Familiarity with Android, Google Spread Sheets and hardware imaging is preferred.

Responsibilities
* Maintains, monitors and tracks all new and refurbished equipment, evaluates and repairs equipment as necessary by performing the following main duties:
* Verifies store equipment is prepared and ready to be shipped out daily based on SLAs.
* Images and Stages POS equipment according to documented processes and business requirements
* Monitors electronic movement of IT hardware inventory using Peoplesoft as well as the physical movement of equipment throughout the DC.
* Performs all warranty services, testing and repairs for store hardware including but not limited to tablets, mobile handheld devices, printers, receipt printers, scanners, POS, Computers, etc.
* Researches and investigates inventory inaccuracies and unreturned hardware equipment in order to keep control of all hardware assets.

Requirements
* 1-2 years’ experience with applied PC repair experience in Help Desk or Service Center focusing mainly on IT hardware testing and/or IT inventory control
* Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, PowerPoint, and Google Spread Sheet.
* Must be an effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills. Communication should be consistently constructive and professional.
* Able to define problems, collect data, establish facts, and draw valid conclusions. Able to analyze results at a micro and macro level and present findings. Makes routine

_Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws_

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift



Education:
* Bachelor's (Preferred)

Experience:
* Help desk: 1 year (Preferred)

Ability to Commute:
* Indianapolis, IN (Required)


Work Location: In person