*GENERAL STATEMENT OF DUTIES:*

The Call Center Representative’s primary responsibility is to schedule new patients for all physicians in accordance with core schedule and on-call schedule; follow protocol pertaining to any daily changes in physician’s schedule; thoroughly and accurately complete patient registration to include, but not limited to collecting/verifying insurance information and eligibility.

*Schedule: Monday-Friday 8am-5pm (no weekends)*

*Benefits:*
* _401(k) matching + profit sharing_
* _Health/Dental/Vision Insurance_
* _FSA/HSA options_
* _Life insurance/AD&D/STD/LTD_
* _Paid time off_
* _Employee Discount Program _
* _Wellness Program_

*RESPONSIBILITIES / WORK REQUIREMENTS:*

*Call Center*
* Schedule new patients for all physicians in accordance with core schedule and on-call schedule
* Follow protocol pertaining to any daily changes in physician’s schedule
* Thoroughly and accurately complete patient registration:
* Reason for appointment
* Physician preference
* Workers compensation or motor vehicle related injury
* Insurance card required at time of appointment
* Physician referral insurance requirements
* Collect all required meaningful use information
* Ethnicity
* Smoking History
* Active medications
* Medication Allergies
* Prepping Accounts
* Print out daily charge tickets in advance of scheduled appointments and preps per policy
* Review 90 day globals
* Add/verify co-pay collection
* Verify PCP and referring physician
* Confirm physician referral requirements
* Review eligibility reports for inactives and AAA’s
* Adhere to scheduling protocol and/or redirect to Physician Secretary for clarification
* Maintain patient log for purposes of tracking daily registration activities

*Pre-Certification:*
* Verifies insurance coverage to obtain precertification/authorization for all radiology tests, specialty injections, and other services as needed.
* Maintains contact with testing facilities regarding scheduled tests/STAT orders
* Faxes all pre-authorized services to facilities, and makes any changes, as needed.
* Enters benefits and precertification/authorization into EMR system.
* Follows up daily on all pending orders, obtaining office notes if needed for insurance companies
* Courteously and efficiently answers all incoming calls and connects callers with the correct extension; pages staff when necessary

*Switchboard Operator*
* Maintains accountability and location of all Physicians, PAs, and staff daily
* Performs operator functions including triaging calls; connecting and transferring calls; Taking ER consults for on call physician; and reporting telephone and equipment malfunctions to the appropriate party
* Provides a pleasant and helpful phone contact for callers
* Responsible for opening and closing the switchboard according to company procedures

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: No more than 40 per week

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift



Ability to Commute:
* New Milford, CT 06776 (Preferred)

Ability to Relocate:
* New Milford, CT 06776: Relocate before starting work (Preferred)


Work Location: In person