Lead Sales Specialist
Reports to: Tour Sales Supervisor
Category: Seasonal (February - October in Hoonah, Alaska)
Compensation: DOE, plus bonus and commission potential
Step into Leadership at Icy Strait Point! Icy Strait Point is looking for a motivated and customer-focused Lead Sales Specialist to oversee our tour sales operations and ensure guests have an exceptional experience. If you thrive in a fast-paced, dynamic environment and enjoy working with people from all over the world, this position is for you!
What You’ll Do: - Support the Tour Sales Supervisor in overseeing daily tour sales operations.
- Lead by example to deliver excellent customer service to all Icy Strait Point guests.
- Train, mentor, and guide Tour Sales Representatives to meet performance goals.
- Assist guests with booking tours and provide detailed information about available excursions.
- Coordinate guest orientations, including line control and tour preparations.
- Monitor and address guest feedback to ensure satisfaction.
- Communicate effectively with team members, tour guides, drivers, and management.
- Assist with promotional activities, including distributing literature and selling merchandise.
- Perform additional duties as assigned.
What You Bring: - Leadership experience in customer service, sales, or a related field.
- A willingness to learn about Tlingit culture and incorporate it into guest interactions.
- Knowledge of local wildlife, plants, and landmarks (preferred).
- Strong verbal communication and problem-solving skills.
- Ability to multitask and thrive in a team-oriented environment.
- A commitment to safety and attention to detail.
- Must be 18 years or older and eligible for a safety-sensitive position.
Physical Requirements & Work Environment: - Willing to live and work in a remote, rural community.
- Comfortable traveling by small plane or ferry to and from a remote location.
- Able to work on gravel roads and in various weather conditions.
- Capable of moderate physical activity, including standing, walking, and lifting up to 25 lbs.
Why Work at Icy Strait Point? Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences in a stunning setting. We are proud to prioritize Native Preference under P.L. 93-638 and foster a supportive team environment.
Apply today and help lead the way in creating unforgettable experiences for our guests!
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