Floor Manager

The ideal candidate is organized, responsible, punctual, self-motivated, warm, hospitable, and above all a team player. The candidate should work well in a fast-paced environment, multitask efficiently, have excellent interpersonal and leadership skills. Additionally, they should have a demonstrable interest, knowledge, and passion for food and hospitality. 

Essential Job Functions

• Oversee Front of house departments and daily restaurant operations
• Uphold company standards of customer service, health and safety regulations, and company policies and procedures
• Cultivate customer relations, answer questions, address complaints, and ensure prompt service and satisfaction
• Interface with the BOH and host teams during service to ensure a smooth flow of service
• Oversee the balancing of cash drawers, record income, and expenditures
• Monitor restaurant supply, food, and beverage inventories, and communicate inventory status to purchasers 
• Lead daily pre-shifts meetings, encourage employee feedback, and incentivize service sales
• Foster a communicative and open work environment
• Ensure an organized, smooth and efficient service for guests and staff by being present and proactive on the floor
• Coach staff to converse about menu offerings, product sourcing, and culinary preparation techniques
• Oversee proper management of VIP reservations
• Delegate day of work duties, maintain schedule changes and employee timecards, and maximize covers
• “Fill in the gaps” when it comes to service
• Maintain a clean and safe work environment, which includes the restaurant, loading dock, and all other work premises
• Communicate daily service notes, employee performance, operational or customer service concerns with other managers

Additional Responsibilities

• Assist with the preparation and set-up of events
• Supervise and direct event staff
• Order stock and perform various administrative duties.
• Assist in staff counseling or performance reviews

Education, Experience, and License Requirements

• A deep understanding of wine or somm work is preferred
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to coach, lead, and develop staff members.
• Exceptional organizational management skills.
• Skills and knowledge in: Excel, Aloha, and Outlook
• Food Handler and Responsible Beverage Service (RBS) certification

Required Skills/Qualities

• Impeccable customer service
• People management, foster teamwork, and provide feedback
• Highly effective communicator
• Self-starter
• Strong multi-tasking abilities
• Solid conflict resolution
• A deep passion for food and hospitality
• Outstanding interpersonal relationship building