Masis Professional Group is assisting our client in searching for an Accounts Receivable Collections Specialist. The position is temp-to-perm with good potential to convert to a permanent role based on good performance. Position is onsite, not remote.

Salary: $25 to $30 per hour based on experience

Schedule: Monday through Friday, 8:00am to 5:00pm

Duties and Responsibilities:

• Responsible for the prompt and efficient itemization, upload, and submission of invoice information into customer web portals, as required to effect payment
• Contact customer by phone/email to finalize collection of outstanding debts
• Contact delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrix
• Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in current ERP system
• Respond to daily account queries and inbound calls and settle customer disputes
• Follow-up in web portals for status of previously submitted items that remain unpaid
• Email invoice and work ticket PDF files to customers, where required.
• Preparation of summary billing using Microsoft Excel and/or Word
• Preparation and mailing of monthly past due invoice notices
• Adding and removing customers and/or demographic information into databases
• Answering incoming overflow calls from customers regarding their invoices
• Other duties as assigned

Experience and Educational Requirements:

• Excellent verbal, written and customer service skills. Detail oriented a must!
• Prior experience in a commercial services company preferred, but not required.
• Proven ability to oversee essential business functions and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be very analytical and have excellent problem-solving skills.
• Self-Starter with great organization skills, especially time management skills.
• Above average knowledge of Microsoft Office Suite products, especially Excel.