Job Title: Associate Project Manager

Location: - West Sacramento, CA

Duration: 12 months

Client: Thermo Fisher

Exact Schedule - M-F 8am-5pm

Job description:

Responsibilities

• Ensure customer satisfaction throughout laboratory processing. Delight customers and accurately resolve issues.

• Primary customer contact for clinical, pharma and clinical trial testing.

• Ensure all customer needs are met from kit and sample delivery to final reporting and end of testing deliverables.

• Maintain a complaint log documenting any customer issues and notify senior leadership of all perceived issues and complaints.

• Ensure that policies and procedures in Customer Service reflect current practice.

• Maintain accurate bills and reimbursement records for all clinical samples.

• Maintaining accurate logs representing current samples in for testing • Perform Quality checks on all deliverables to customers. Partner with other employees to ensure second QC checks when required.

• Training other client services personnel as required.

Qualifications and Experiences:

• Minimum Associates (AA or AS) degree.

• One year experience and/or training; or equivalent combination of education and experience in related field.

• Minimum of 2 years Customer Service experience required.

Skills

• Demonstrated proficiency in computer skills, such as: word processing, Excel and information systems • Excellent verbal and written communication skills • Strong understanding of regulatory compliance and HIPAA • Knowledge of medical terminology