Purpose of Position:
Assist sales team with order entry, credit entry, and other administrative tasks as needed. Perform customers service related tasks; answering phones, addressing inquires, providing product and service updates by communicating with customers (internal and external). Ideal candidate will have enthusiastic attitude, be an active listener, problem solver and detail-oriented. achieving revenue and margin goals and objectives. In this role, the incumbent will require to give the company a dominant presence within the sales area. The individual will also collaborate with other departments to promote company's product line and ensure continued satisfaction and success. This is a hybrid position, between FOB sales and outside business development and account management. Constant interaction with buyers daily, as well as Category Managers, Directors and VPs of Produce.
Accountabilities:

• Point of contact for designated accounts, serving as an advocate for customer needs to drive success, while supporting our customers and partners in their efforts.
• Collaborate closely and effectively with Operations and Sales teams to ensure alignment with customer needs and business operations.
• Identifies risk and consults with customers to recommend best course of action for impending issues.
• Communicates related issues to Sales Team
• Post and enter sales orders, and maintain spreadsheet in system.
• Verify invoice pricing and confirm order shipments.
• Acts as primary point of contact to process customer credits, deductions, pricing issues, etc into the appropriate systems
• Research and reconcile customer/sales team claims and account information.
• Assist with order rejections, and resolution of claim approval process.
• Handle heavy e-mail, fax and call volume.
• Weekend coverage might be required based on company needs.
• Review all credit memos requiring approval before submission to Account Receivables
• Assist as needed with trouble files, R&A, Balance Dues, and Past Dues are settled within the Company's time guidelines.
• Assist sales team with order entry, credit entry, and other administrative tasks as needed.
• Some off-hour accessibility to sales representative to address customer needs
• Assist with accounts and provide some backup capacity to handle accounts when shorthanded
• Provide best in class customer experience that exhibit highest standards of professionalism
• Generate department reports as needed.
• Complete administrative duties as required
• Other related duties and/or special projects as assigned.

Minimum Skills Required:

• BA/BS degree preferred
• Minimum of 2 years of experience preferred in fresh produce sales office
• Experience working with retailers, foodservice distributors, and wholesalers
• Relationship management skills
• Excellent written and verbal communication skills
• Strong technical skills, including demonstrated proficiencies in Excel. JDE and SAP a plus
• Ability to interact with and adapt to different personalities and work styles
• Ability to balance customers' needs with the financial well-being of the Company.
• Ability to work independently within the guidelines provided
• Strong Attention to details
• Ability to work well under pressure and time constraints
• Ability to track down data from internal sources in a professional but persistent manner

*** Please note: This position does not qualify for relocation expenses. ***
DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H