Job Title: Bilingual Customer Service

Job Description

We are seeking a bilingual customer service representative to provide customer order support and product/business information for our customers. This role requires sitting at the front desk, answering customer questions both on the phone and in person. You will act as a business representative for the distribution channel, providing quality customer service and order support. Your responsibilities will include processing orders using Oracle, reviewing dealer orders, and communicating professionally with customers and internal teams regarding product and business issues.

Responsibilities

+ Provide customer order support and product/business information.

+ Answer customer questions on the phone and in person at the front desk.

+ Act as a business representative for the distribution channel.

+ Provide quality customer service and order support for the customer base.

+ Process orders using Oracle.

+ Review dealer orders, requests, and system-generated acknowledgements and orders.

+ Communicate professionally with customers and internal teams regarding product and business issues.

+ Support the order fulfillment process by working with outside sales representatives, product personnel, customer service, credit, and delivery.

+ Maintain pricing and run sales reports.

Essential Skills

+ Bilingual in Spanish and English.

+ Customer service experience.

+ Proficiency in Microsoft Office, including Excel and Outlook.

+ Experience in inside sales and order processing.

+ Ability to multitask and handle high-stress situations.

+ Knowledge of the manufacturing industry.

+ Experience with invoice processing, product knowledge, logistics, distribution, purchasing, outside sales, inventory control, cycle counts, scheduling, and service.

Additional Skills & Qualifications

+ Great attention to detail.

+ Ability to learn product knowledge.

+ Basic math skills.

+ Ability to navigate and learn new software easily.

+ Strong computer navigation skills.

Work Environment

This position is based in an office next to a warehouse. The office is smaller, with a team of 2-3 people working by the front counter. The work schedule is Monday to Friday, from 7 am to 4:30 pm. The dress code is business casual.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.