Our Coppell clients are seeking a detail-oriented Order Entry & Customer Support Specialist to join our team in a fast-paced environment with constantly evolving requirements! You will be responsible for processing
customer orders accurately, managing team workflow through the group mailbox in Outlook 365, and ensuring a high level of customer satisfaction.
Compensation: $20-26/hr
This position is 100% onsite.
The ideal candidate will be able to manage multiple tasks
simultaneously while maintaining a 95% accuracy rate and turnaround times. Task switching is a critical skill in this role, as you will frequently need to adapt and transition between tasks quickly while maintaining focus and accuracy. This role also requires context-dependent application of order entry and group management responsibilities, meaning that decisions must be made based on the specific needs of each situation.
Key Responsibilities:

• Accurately enter and process customer orders using various internal systems, ensuring all entries meet a 95% accuracy rate.
• Manage the team workflow through the group mailbox in Outlook 365, ensuring emails are assigned to the correct team members based on task expertise and responsibilities.
• Maintain a clear understanding of team roles to efficiently assign and track tasks, ensuring all inquiries are handled within established turnaround times.
• Apply order entry and group management responsibilities in a context-dependent manner, assessing urgency, complexity, and priority to take appropriate action based on each situation's
• specific needs.
• Switch between tasks seamlessly and efficiently, handling multiple priorities and ensuring that both order entry and customer support duties are completed accurately and on time.
• Pull information from multiple internal resources such as OneNote, Excel, and shared files to ensure accurate order entry and task assignments.
• Take detailed notes and refer to them as needed to ensure ongoing accuracy and efficiency.
• Collaborate with internal teams to resolve discrepancies in customer orders and handle customer support inquiries.
• Proactively accept and apply constructive feedback to enhance performance and meet evolving expectations.
• Demonstrate flexibility and adaptability in the approach to daily tasks, workflows, and problem-solving.
• Prioritize and manage time effectively to meet deadlines while delivering high-quality customer support.

• 2+ years of experience in order entry, data entry, or customer support roles.
• Strong proficiency in Microsoft Outlook 365, especially managing group mailboxes, and familiarity with OneNote and Excel.
• Ability to manage a high volume of data with a 95% accuracy rate in a fast-paced environment.
• Strong task-switching skills, with the ability to adapt to frequent changes in task priority.
• Excellent problem-solving, critical thinking, and time-management skills.
• Strong verbal, nonverbal, and written communication skills.
• Ability to receive and implement constructive criticism quickly to improve accuracy and efficiency.
• Experience with dual-monitor setups and proficiency in multitasking between software platforms.
• Strong organizational skills and attention to detail.