CMK Resources Inc. is urgently seeking a Senior Pure Storage Resident to act as a dedicated Pure Storage SME for a critical client engagement. The ideal candidate will provide expert-level support, building trust with the client, and delivering successful upgrade implementations.

This is a hands-on implementation engineering role requiring onsite presence at the client’s Madison, WI office. This 6-month engagement (with a very strong likelihood of renewal to a year or longer) and must be available for midnight to 4 AM change control windows twice a week to support upgrade activities.

Key Responsibilities:

• Lead and perform Non-Disruptive Upgrades and Self-Service Upgrades for the client’s Pure Storage Flash Array environments.
• Address and manage a backlog of pending NDUs across the multiple sites, ensuring minimal disruption and high client satisfaction.
• Act as the advocate and trusted SME from Pure Storage, collaborating closely with the client to transition upgrade responsibilities over time.
• Build trust and confidence with the client by delivering consistent results, fostering personal connections, and providing expert-level guidance.
• Work closely with Pure Storage and client teams to develop a comprehensive transition and training plan for future self-managed upgrades.
• Provide consultative support to ensure customer satisfaction by addressing upgrade challenges and ensuring seamless execution.
• Quickly ramp up on Pure Storage technologies, with additional training provided by Pure Storage if necessary.

Required Experience:

• Strong hands-on experience with Pure Storage Flash Array is preferred, including NDU and SSU processes.
• Ability to work in a fast-paced, high-pressure environment with overnight upgrade windows (midnight to 4 AM twice a week) .
• Strong interpersonal skills to build trust and develop strong relationships with client teams.
• Excellent communication skills to advocate for Pure Storage solutions and manage expectations.
• Proven ability to deliver results in implementation-focused roles, particularly in environments with high visibility and urgency.
• Flexible and adaptable, with a “jack of all trades” mindset to take on various technical tasks as needed.

Preferred Qualifications:

• Previous experience as a Storage Resident Engineer or Storage Implementation Engineer for Pure Storage or other Storage solutions.
• Familiarity with large-scale enterprise environments, particularly those with multi-site storage deployments.
• Experience working with or integrating Cisco UCS environments as it pertains to storage.
• Strong problem-solving skills and the ability to work independently.

Work Location:

• This role requires onsite work at the client’s Madison, WI
• Candidates must be willing to travel onsite as needed and be available for overnight upgrade windows.

About CMK Resources Inc.:

CMK Resources is an inclusive organization committed to delivering world-class expertise and solutions to our partners. We take pride in fostering an environment of collaboration, trust, and innovation.

If you are passionate about leading critical storage implementations and acting as a Pure Storage champion; building client confidence and delivering outstanding results, we’d love to hear from you!