We are driven by a passion for delivering friction-free, delightful, and referral-worthy customer experiences. Supported by cutting-edge, AI-powered technology, committed to helping businesses create lasting customer connections.

The ideal candidate will have a strong background in data analytics, customer engagement strategies, and experience in developing reporting frameworks that provide actionable insights into revenue attribution and campaign effectiveness.

Responsibilities :

• Own the product, identify problems, and meet the needs of users and stakeholders, define and prioritize product requirements, lead agile development process, and execute timely product launches.
• Define the vision, strategy, and roadmap for outreach performance analytics with a clear focus on revenue impact.
• Work closely with engineering, data science, and design teams to develop robust analytics capabilities that provide insights into channel performance, revenue attribution, campaign effectiveness, customer segmentation, and outreach optimization.
• Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.
• Implement usage tracking and analyze patterns to validate new digital feature requirements.
• Translate customer needs to product functionalities.
• Work with the Product team leaders in planning the product roadmap.
• Convert ideas to prototypes and demonstrate them to the key partners.
• Coordinate with the engineering team to plan and deliver features on time.
• Analyze outreach performance trends and proactively recommend strategies for revenue maximization.

Required Skills :

• Bachelor’s degree in Computer Science, Information Systems, or other related field .
• 5-7+ years of experience Product Management, preferably in analytics, customer engagement, or outreach performance tracking.
• Build reporting and analytics capabilities that measure and optimize the effectiveness of outreach channels—including email, SMS, and voice—ensuring customers can make data-driven decisions to maximize revenue growth.
• Strong understanding of outreach channels (Voice and Digital) and their role in revenue generation.
• Strong familiarity with outbound campaign technologies and platforms.
• Ability to think creatively and solve problems,Extensive experience working with design and engineering teams.
• Proven experience in developing analytics products, BI dashboards, and revenue attribution models.
• Prior experience in Contact Center domain will be preferable.
• Familiarity in agile development framework will be preferable.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Background in sales, collections, or healthcare outreach use cases.
• Prior experience in development or program management will be a plus.