Immediate need for a talented Mgr, Contact Center. This is a Fulltime opportunity with long-term potential and is located in Atlanta, GA / Naperville, IL (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-56594

Pay Range: $130000 - $137500/annum. Employee benefits include, 20% Bonusplus 6% 401(k) plan + Employee get Retirement Package after 5 years.

Key Responsibilities:

• Applies leadership and strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets of Client Gas.
• Partners with business leaders across the organization and works closely with the technology organization to ensure resources and strategies are aligned to current and future needs of the business.
• Support and implements a comprehensive Customer Experience (CX) technology roadmap in the Contact Center and My Account area for the supported business.
• Drives innovation and leverages technology to create value and transform the business.
• Establishes and maintains excellent working relationships and partnerships with leadership throughout Client Gas and external vendors and suppliers.
• Designs technology solutions that are common where possible and custom where it counts.
• Drives and simplicity of design to ensure highly available systems where needed and maintainability of the ecosystem.
• Creates an overall technology budget and manages financial performance.
• Hires, develops, rewards, and retains a highly qualified and diverse technology leadership team.
• Establishes and enforces appropriate technology and business policies, practices, and processes.
• Acts as a student of business and technology, anticipating future needs and directional shifts in both the technology and energy industries.
• Creates an environment that fosters accountability, innovation, and engagement at all levels.
• The ability to lead and manage through change.
• Recognized as a change agent.
• Knowledgeable about current and future technology trends with the ability to scout and deploy industry-changing technology.
• Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, and with vendors/ suppliers.
• Demonstrated ability to influence key stakeholders and lead through influence.
• Team player with a collaborative approach to drive solutions for the good of Client.
• Proven ability to drive efficiency through effective technology management.
• Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls, and regulatory requirements.
• Demonstrated ability to connect the dots and apply sound business judgment.
• Ability to attract top talent and build high-performing teams. Demonstrated ability to lead, motivate and develop employees and future leaders.
• Recognized as an outstanding people manager with the ability to delegate responsibility effectively.
• Ability to synthesize large amounts of information, determine solutions, and make quality and timely decisions.

Key Requirements and Technology Experience:

• A degree in Computer Science or a related field is required. An advanced degree is desirable.
• 10 or more years of experience in IT, with at least 5 years of experience managing multiple, medium-to-large- sized and cross-functional teams.
• Comprehensive knowledge of information technology with an extensive understanding of application development technologies and methodologies.
• Broad knowledge of contact center software and business functions.
• Experience establishing and defining a comprehensive Contact Center, and My Account and roadmap that meets the strategic and operational objectives of the business.
• Broad knowledge of the utility business functions and an understanding of how the Technology Organization adds value to these organizations.
• Building strong leadership teams and high performing organizations.
• Leading and operating in a fast paced, real-time operational environment with changing business dynamics.
• Experience with Waterfall and Agile delivery.
• Broad understanding of System Development Lifecycle (SDLC).
• Solid foundation in information Technology Infrastructure Library (ITIL).
• Excellent oral and written communication skills, including communicating complex technical topics to various audiences.
• Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments.

Our client is a leading Electric Power Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.

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