botek America, Inc. is a company that provides drilling solutions for various industries, such as machine and plant engineering, aerospace and defense, powertrain technology and more. botek is a globally active specialist for cutting tools. Headquarters and production facilities are located in Riederich, Germany; botek has over 50 international sales and support partners worldwide. botek America, Inc., a subsidiary of botek, is a fast-paced growing office and production facility located in Roselle, Illinois.

The Customer Service Manager, will be responsible for overseeing the team at the Roselle facility and day-to-day operations. This position will be in a fast-paced environment. The ideal candidate will be able to manage multiple priorities and be detailed oriented. We are looking for an individual who has the following:

• Advanced knowledge to provide direction and supervision to employees
• Advanced knowledge of Microsoft Office Suite and Quickbooks
• The ability to oversee the daily activities of the Roselle facility to eliminate problems, improve efficiency and monitory workflow
• The ability to problem solve technical issues and communicate work with multiple people on multiple projects/processes and adapt to changing priorities
• The ability to talk with customers to quote products and provide appropriate botek solutions
• The ability to negotiate vendor relationships and communicate with service providers

·       4 years college degree with 2+ years technical experience understanding machining and metal working or a 2-year degree and 7+ years technical experience

• This position is a full-time position at the Roselle office. Pay will be commensurate with experience previous experience. We offer paid time off, paid holidays, 401(k) match, and health insurance. Please send your resume to: