Job Title: Operation Sales Manager (Call Center)

Skills: Operation Sales Manager, Call Center, Contact Center, Team management, Training, Sales strategy, Quality assurance system

Experience: 8+ Yrs

Job Location: South Charleston, WV

FTE/ Onsite

We at Coforge are hiring Operation Sales Manager (Call Center) with the following skillset:

• Ability to create a healthy competitive working environment.
• Strong employee development skills, helping employees optimize their potential.
• Expertise in developing large teams in a contact center environment Up to 150 agents and 10 TLs.
• Leads client sales & saves strategy implementation ensuring all terms and conditions of the related contract(s) are achieved.
• Must have strong team building and leadership skills in a contact center environment.
• Key contributor in training and training design.
• Ability to drive workforce compliance to process.
• Team player who understands the dynamics of a support role.
• Customer focused driver of high customer satisfaction.
• Must create a strong working relationship and be a trusted advisor to the client and Coforge.
• Data analysis to identify key issues and create strategic goal-based plans.
• Monitors and ensures budget profitability for assigned projects and provides periodic reporting as required by management.
• Maintains product and industry knowledge of assigned services to ensure highly skilled managerial leadership to staff.
• Collaborates with other Coforge leaders by integrating and engaging other Coforge business units or divisions when appropriate.
• Creates and plans strategies, actions and policies that directly or indirectly improve customer service, quality, resource, environment, etc.; ensures implementation when appropriate.
• Ensures that management, Customer Service personnel are properly qualified, trained and supervised to perform their assignments effectively and within defined financial and business objectives.
• Ensures compliance with the Quality Assurance System for all assigned engagements.
• Supports the implementation and ongoing maintenance of all company initiatives, policies, and programs, including but not limited to, quality, employee relations, compensation, and performance management.
• Leads in accordance with the Company Vision and Mission Statement.
• All other duties as assigned.