Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience tobothour internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five,Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
Job Responsibilities

• Interact with customers everyday by following up over the phone after a Service Appointment
• Listen to the customer, answer their questions, and direct customers appropriately as they request.
• Schedule service appointments
• Advise on recommended maintenance
• Confirm scheduled & missed appointments
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries

• Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience)
• Must have strong customer service background
• Must have excellent verbal and written communication skills
• Must be punctual and reliable
• Must be able to pass background and MVR check

• While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
• The noise level in the work environment is usually moderate.