The client has an opening for an experienced TECHNICAL SERVICES SUPERVISOR. This is an onsite position, in the Irvine office, with full-time working hours.

Position Summary

The Technical Service Supervisor is responsible for overseeing and leading the technical service operations within the organization. This includes managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance customer satisfaction and safety. The role requires a strong background in electronic device technology, electronic component repair and replacement, troubleshooting, inventory management, leadership and training, and a deep understanding of quality and service management, preferably in the healthcare sector.

Job Description

• Oversee the day-to-day operations of the technical service department to ensure timely and efficient execution of services (inspections, preventative maintenance, repairs, technical support, product complaints, etc.)
• Oversee the scheduling, execution, and quality of field service operations, including installations, repairs, preventative maintenance, training, and upgrades.
• Administer and expand the company’s service agreement program to align with company objectives
• Ensure all technical service activities comply with relevant medical device regulations (FDA, ISO 13485, MDR, etc.) and internal quality standards
• Maintain records and documentation of inspection and service activities to meet audit and regulatory requirements; assist in preparing for and supporting audits related to service processes and medical device safety
• Act as the primary point of escalation for complex technical issues related to medical devices
• Learn and conduct expert-level troubleshooting and guidance for the resolution of product issues
• Collaborate regularly with internal teams, including our German HQ, to address recurring issues and drive product and service improvements
• Identify opportunities for process improvements within the technical service operations to enhance efficiency and effectiveness
• Stay up-to-date with industry trends, new technologies, and regulatory changes affecting medical devices and service operations
• Lead initiatives to reduce costs and inefficiencies, improve response times and outputs, and increase customer satisfaction
• Foster strong working relationships with customers, both internal and external, to promote trust and satisfaction
• Ensure customer satisfaction by addressing inquiries and issues promptly and professionally
• Actively seek feedback from customers and internal teams to improve service offerings and resolve any service-related concerns
• Support new product launches and initatives by providing service insights and training
• Lead, mentor, and manage a growing team of service technicians and support staff
• Develop and deliver training programs to ensure authorized personnel have the necessary skills and knowledge to inspect and service medical devices effectively
• Conduct periodic performance evaluations, provide feedback, and support professional development within the technical service team
• Establish clear objectives and performance metrics for team members and report results on a regular cadence to Supervisor

Skills & Qualifications

• Bachelor’s degree in engineering, biomedical technology, or a related field. Advanced degrees or certifications in medical device technology, electrical, service management are a plus
• At least 5 years of experience in a technical service role preferably with within the medical device or healthcare industry, with a minimum of 1 year in a leadership position.
• Proven track record of managing and developing teams in a technical service environment
• Strong technical understanding of medical devices and equipment.
• Familiar with relevant regulatory standards (FDA, ISO 13485, MDR, etc.)
• Exceptional leadership and team management skills; must be a self-starter and self-reliant
• Excellent communication and interpersonal skills for customer and team interactions
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Analytical mindset with the ability to interpret data and drive strategic decisions
• Proficiency in service management software and tools
• Relevant certifications such as Certified Biomedical Equipment Technician (CBET) or Six Sigma Green Belt (or greater) are a plus
• Willingness to travel regionally, nationally or internationally (HQ in Germany), as required, to oversee service operations and support customers.

Benefits

• Medical/Dental/Vision Health Plans
• 401(k) Retirement plus Company Match
• Vacation/Sick Leave/Company Paid Holidays
• Voluntary Flexible Spending Account
• Voluntary Short-term and Long-Term Disability Plans
• Competitive Salary

(note: salary is dependent upon several factors including but not limited to years of experience, training, transferable skills, etc.)