Assignment Information

Hours per week: 40

Start date: ASAP

Duration of assignment: 3 months

Onsite Position/Hybrid/Remote? Onsite Position

Worksite location: Lake Charles

What are the shift hours? 7:30a – 4:30p

Top 3 Must-Have Skills

1. Excellent written and verbal communication skills
2. 2+ years' work experience in helpdesk/desktop support
3. Have lead or have been a significant contributor on IT related projects (plant experience preferred)

Pre-Screen questions you would like added to the recruiting process

1. Are you available for work within 2 weeks?

2. Would you be comfortable with driving a company van in a plant environment

3.What are your key strengths, and do you have any weaknesses?

Is this position likely to convert to a full-time role with LYB? No

Will the interview process be an In-person or Teams conference? In person

Essential Functions

• Provide desktop level troubleshooting and remediation.
• Support onsite IT activities as assigned.
• Ensure all incidents and requests from assigned sites are captured in the corporate service management system.
• Follow and champion corporate procedures for escalation of unresolved incidents/ requests to the appropriate internal IT teams.
• Provide timely and accurate updates to hardware assets using corporate service management system.

Roles & Responsibilities

• Perform analysis and diagnostics of problems and implement corrective solutions for end users.
• Provide on-site or remote technical support services for end users and act as next level escalation point which are not first call resolved through the IT Service Desk.
• Install, configure, test, maintain, and troubleshoot end user workstations, IP Phones and related hardware and software.
• Assist with server, network and audio/video equipment installations, troubleshooting and movement of existing equipment of these types when necessary.
• Assist with troubleshooting mobile devices for on-site and/or travelling users.
• Assist with server, network and audio/video lifecycles
• Escalate unsolved issues/problems to tier 3 support team.
• Document the situational facts, activities, communication and agreements during troubleshooting activities.
• Manage equipment inventory and keep administration of all equipment, their location and status.
• Perform physical asset validation.
• Participate in small/short-term projects supporting business activities, technology upgrades, rollouts, etc.
• Deliver enterprise level IT services to internal customers.
• Take ownership, manage and prioritize all IT issues for assigned customer base in a geographical dispersed region from the first report to the final resolution.
• Maintain a high level of communication with the customer to include prompt and accurate information on the status of their incident/request.
• Provide detailed instructions to the client via phone, email, and chat, until their incident has been resolved.
• Be highly motivated to meet the needs of a demanding customer base across a geographically dispersed region.
• Collaborate at a high level with peers and other IT teams to ensure a consistent approach to incident and problem resolution is maintained throughout the organization.
• Ensure the Field Services Technical Support Manager is updated on a regular and consistent manner on local activities and issues.

Preferred Qualifications

Basic understanding of Manufacturing processes and familiarity of associated safety and risks