Who we are

For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

• Stage, provision, and deploy IT machines to end users following best business practices
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Inventory management of IT assets including asset auditing
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices.
• Perform thorough hardware and software testing to identify the root cause of technical problems.
• Repair and replace faulty components, such as motherboards, hard drives, memory modules, power supplies, and peripherals.
• Install, configure, and upgrade operating systems, drivers, and software applications.
• Conduct preventive maintenance tasks to optimize computer performance and minimize downtime.
• Ensure compliance with company policies and industry standards while handling sensitive customer data.
• Keep detailed records of repairs, parts used, and services performed in the ticketing or inventory management system.
• Provide accurate estimates for repair costs and timelines to customers or internal stakeholders.
• Collaborate with other technicians and team members to share knowledge, troubleshoot complex issues, and identify process improvements.
• Stay up to date with the latest technology trends and industry advancements to provide effective solutions and recommendations.
• Assist in the preparation and deployment of computer systems for new hires or equipment upgrades.
• Maintain a clean and organized work area, following safety protocols and best practices.