Job Title: Account Manager (3PL) with Sales Responsibilities

Location: Chicago, IL (Remote)

Salary: Base: 50,000-60,000+Commission

Job Overview: We are seeking a dynamic, results-oriented Account Manager to join our team. The ideal candidate will be responsible for managing existing client relationships within the 3PL logistics sector, ensuring a high level of customer satisfaction while identifying opportunities for sales growth. The role combines traditional account management with a focus on business development, helping to expand our client base and drive revenue.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned clients, offering exceptional customer service and maintaining long-term relationships.
• Ensure the timely and successful delivery of logistics solutions based on client needs and objectives.
• Act as a liaison between clients and internal teams (operations, customer service, etc.) to ensure seamless service execution.
• Monitor performance metrics and KPIs to ensure optimal service delivery.

Sales & Business Development:

• Identify new business opportunities within existing accounts by uncovering additional logistics needs and cross-selling relevant services (e.g., warehousing, transportation, fulfillment).
• Proactively seek out new clients, leveraging the company’s network and building new relationships to expand the customer base.
• Collaborate with the sales team to help drive business growth, assist in proposal creation, and negotiate contracts.
• Track and report on sales performance, including pipeline development, proposals, and closed deals.

Support:

• Assist in onboarding new clients, ensuring smooth transitions and clear communication of expectations.
• Resolve client concerns or issues promptly and effectively, escalating when necessary.
• Work closely with operations and logistics teams to ensure that services are aligned with client needs and expectations.
• Monitor and review client satisfaction regularly, providing feedback to internal teams for continuous improvement.

Reporting & Administration:

• Regularly update CRM and other reporting tools with relevant client data and sales activities.
• Prepare and deliver regular performance reports to clients, showcasing value and suggesting areas for improvement.
• Assist with forecasting and setting sales goals aligned with company targets.

Qualifications:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field (or equivalent experience).
• Minimum of 2-3 years of experience in account management, logistics, or sales, preferably in a 3PL or supply chain environment.
• Strong understanding of 3PL services and supply chain processes.
• Excellent communication and interpersonal skills with the ability to build and maintain relationships.
• Proven ability to manage accounts and meet sales targets.
• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong problem-solving skills and the ability to work under pressure.

Preferred Qualifications:

• Experience with account management and sales within the logistics, warehousing, or transportation industry.
• Familiarity with the latest trends and technologies in logistics and supply chain management.

Benefits:

• Remote

About Us: We’re passionate about helping businesses streamline their supply chain and logistics operations. As a leading 3PL provider, we are committed to delivering reliable, innovative solutions to our clients while fostering a dynamic, collaborative work environment for our employees.

Equal Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Equal Opportunity Employer/Veterans/Disabled

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