Customer Service Representative Department: Hustle Notice Biz
Employment Type: Full Time
Location: Cleveland
Compensation: $17.50 - $23.00 / hour
Description Job Title: Customer Service Representative Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering outstanding customer experiences.
Key Responsibilities Customer Support: - Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
Issue Resolution: - Identify and troubleshoot customer problems, offering effective solutions or escalating issues to the appropriate department as needed.
- Follow up to ensure customer concerns are resolved satisfactorily.
Documentation and Reporting: - Maintain detailed records of customer interactions, transactions, and feedback using the company's CRM or other tools.
- Prepare reports on recurring issues or customer trends to support process improvement initiatives.
Team Collaboration: - Collaborate with internal teams, including sales, technical support, and management, to address customer needs and enhance service quality.
- Share insights and feedback to help improve customer experiences.
Skills, Knowledge and Expertise - High school diploma or equivalent; bachelor's degree is a plus.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficient in using CRM software, email, and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
Benefits - Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement