An employer is seeking a Customer Service Representative for a large logistics company sitting in Ann Arbor, MI. Responsibilities include:
Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department
Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, training new team members, data entry and invoice payment
Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, and dollies
Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul Follow directions while remaining engaged, productive, flexible, and adaptable to changing conditions and expectations
Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
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Required Skills & Experience
2 years of related work experience and call center environment
Excellent typing and 10-key skills
Experience with Microsoft Office
Availability to work a variety of shifts, including days, evenings, nights, and weekends
Ability to work independently with little or no supervision and/or in a team environment
Nice to Have Skills & Experience
Familiarity with DOT regulations
Transportation experience
Ability to work independently, with little or no supervision and/or in a team environment
Excellent verbal and written communication skills
Positive, can-do attitude to achieve goals
Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders
Strong organizational and investigative skills
Creativity and good judgment in problem-solving and communications
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.