Required Skills & Experience

* 3-5 years of experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems.

* Familiarity with basic troubleshooting and support of Linux Operating Systems.

* Strong experience providing Level 2 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets

* Experience with O365 administration.

* Experience working with ticketing systems such as Jira.

* Ability to lift 50 pounds, including racking and stacking servers.

* Excellent analytical and problem-solving skills.

* Ability to work effectively in a fast-paced and dynamic environment.

* Strong communication and interpersonal skills.

Nice to Have Skills & Experience

- Experience using Jira as a ticketing system.

Job Description

Insight Global is looking to hire a Level 2 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Milpitas, CA. This resource will be supporting end users, C-Suite executives, and their lab environment. The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day.