Job Description

Job Profile Summary

The HR Call Center Representative 4 provides centralized human resource services spanning payroll, benefits and other transactions. The HR Call Center Representative 4 assumes ownership and leads advanced and highly specialized administrative / operational / customer support duties that require independent initiative and judgment.

Department Hours: 8am - 8pm

Job Description

The HR Call Center Representative 4 ensures efficiency of service center operations, technology and transaction processes. Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals, and often oversees work of others and/or is the primary administrative owner of a main process, program, product or technology. Works within broad guidelines with little oversight.

Required Qualifications

• 0 - 4 years of technical experience

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences