Accept inbound calls and handle customer requestsGeneral system troubleshootingAssistance with adjudication issuesIntermediate PC, Windows, Network and Hardware troubleshootingEnter all calls in the Call Tracking System with accuracy and well documented call notesCommunicate effectively with Internal and External customersMS Office (Excel, Word, Outlook)General networking knowledge (routers, switches, VPN, connectivity)Experience with Windows 7/XPApplication troubleshooting backgroundOrganized and detail orientedInitiativeTeam workPositive attitudeExcellent attendance recordStrong schedule adherenceMultitasking abilitiesHigh levels of engagementTime management skills