Information Technology Support Specialist

job
  • Randstad
Job Summary
Location
Modesto ,CA 95351
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
20 Jan 2025
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Job Description
  • Provide excellent colleague support for all technology products and services. Resolve issues within a specified timeframe per our defined processes or refer unresolved issues and escalate problems to appropriate technical support groups identified in the Customer Support Process to ensure resolution is achieved.
  • Troubleshooting colleague hardware issues including Windows. MAC, and cellular devices
  • Work with technical staff and provide input and solutions.
  • Meet and greet colleagues to answer questions and resolve problems related to all LOB’s to client products and services.
  • Works with customer to answer basic training and how-to questions.
  • Follows up on all open tickets/issues within specified timeframe.
  • Responsible for inventory of technology products and prizes. Will create a forecast of how many Technology peripherals will be needed each month, based on usage and past delivery. Ensure items are ordered in Ariba, delivered and ready for colleague purchases.
  • Identify opportunities for process improvement and problem elimination. Continually focus on learning new technologies to support rapidly changing and expanding environment.
  • Must be able to provide high level summaries to store lead when required during an incident situation and/or project updates. Ability to interpret a colleagues ask. Establishes credibility quickly by following up and taking initiative.
  • Present a positive, smiling, colleague-focused image. Understands Colleague Satisfaction is key to the overall success of the Technology Solution Zone!

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