Mass Markets - JobID: 11642 (Customer Service Representative) As an Inbound Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first-call resolution through problems solving and effective call handling ; Research systems to find missing information as applicable; Coordinate with other departments to resolve issues when needed; Accurately document and process customer claims in appropriate systems; Adhere to all attendance and work schedule requirements...Hiring Immediately >>