JOB DESCRIPTION
Provide outstanding customer service by serving as the point of contact for intermediate level employee and student inquiries through in person, phone, or email at the HR Service Center. Responsible for assisting new hires, including faculty, staff, and student workers, in onboarding business processes, and ensuring the associated HR data is complete, accurate, and compliant.
Supporting actions:
•Provide the Brown community with information about and assistance with: HR policies and procedures, benefits, payroll, and Workday self-service assistance.
•Evaluate and resolve simple to complex issues, using relatively thorough knowledge of functional areas' policies and procedures, systems, and internal processes. With the goal being to answer the question or resolve the issue at the first initial contact.
•Escalate high-level inquiries and issues by engaging with, and assisting, the appropriate functional area specialists.
•Maintain working knowledge of payroll processing and schedules. Including payroll processes related to non-US citizens.
•Ensure the onboarding process in Workday is completed and correct for all new hires
•Review, and approve as needed, all Workday business processes related to onboarding and HR core data for all students, staff and faculty.
•Ensure employee and student worker records are complete and accurate, and employment processes are effectively launched and tracked.
•dhere to the federal Form I-9 regulations and processes.
PAY RATE: *** PER HOUR
BILL RATE: ***
Location of Position: If Remote, please specify address:
Page Robinson Hall- 69 Brown St.
Providence, RI 02912
Position Classification:
Hybrid: 2 to 3 days onsite required
First few weeks are 100% onsite
will need to be onsite for Peak seasonal hiring
What is the reason/justification for this need?
Covering for Maternity leave
What is the estimated duration for this business need?
7-9 months;
FLSA: exempt or non-exempt?
Non-exempt
What is the desired Start Date?
Start ASAP
What is the expected End Date?
October 2025
What are the daily hours (schedule) for this role? (i.e.: 9-5, 8-5)?
8:30am - 4:30pm, Monday through Friday
Job Requirements:
Type of experience needed?
Federal Form I-9 knowledge. Experience directly related to HR customer service preferred.
Number of years of experience needed?
Minimum of two years of related experience in a fast-paced environment, directly related to HR customer service preferred
Minimum education requirement?
Bachelor's degree or equivalent combination of education & experience
Job Responsibilities:
Are there any specific tools the resource will need to know how to use?
Proficiency in Microsoft Office applications including Excel. Experience with maintaining employment and payroll records in a large system featuring employee and manager self-service
What is the ideal personality for someone in this role?
Someone who is customer service focused with a high level of interpersonal skills to handle sensitive and confidential situations and documentation
Provide the TOP 3 "must have" skills?
I-9 Form knowledge; Excellent customer service skills; Able to multi-task; Team player
Which skills are "nice to haves"?
Strong organization skills and great attention to detail, a keen ability to prioritize and multi-task. excellent communication skills (oral and written). Willing to learn
Any Additional Information?
Experience with International documentation and understanding which documents are required. Ability to manage priorities and switch tasks as needed. Very customer forward position so needs to be able to provide high level of customer service.