Division : Leverage Media

Reports to : Director of Customer Success

Location: Newark, New Jersey

Job Description:

Leverage Media, a digital media company specializing in the sale of real estate courses and in-person training events, is seeking a motivated and experienced Customer Success Lead. In this role, you will be responsible for ensuring that our customers have a seamless and impactful experience throughout their learning journey. You will play a critical role in driving customer satisfaction, retention, and engagement, helping our clients succeed in real estate through our courses and events.

Job Summary:

As a Customer Success Manager , you will play a key role in supporting our customers throughout their learning journey. Your responsibilities will focus on providing exceptional service, ensuring smooth onboarding, and maintaining high levels of customer satisfaction. This is an excellent opportunity for someone with strong communication and organizational skills who is passionate about education and real estate.

Key Responsibilities:

Customer Support and Engagement:

• Serve as a primary point of contact for customer inquiries, addressing questions or concerns about course materials, event details, and post-event follow-up.
• Help organize live Q&A sessions, webinars, or other customer engagement initiatives to drive value and participation.

Onboarding and Resources:

• Assist in implementing customer success plans to ensure customers are supported and prepared for their learning journey.
• Support the creation of onboarding materials, FAQs, and other resources to enhance the customer experience.

Customer Feedback and Insights:

• Relay customer feedback to sales, marketing, and product teams to help improve course offerings and event structures.
• Monitor customer engagement metrics and identify opportunities to improve satisfaction and retention.

Administrative and Reporting:

• Provide administrative support for customer success initiatives, including tracking engagement and reporting on customer satisfaction metrics.
• Maintain organized and detailed records of customer interactions and feedback.

Relationship Building:

• Foster positive relationships with customers, ensuring they feel valued and supported throughout their journey.

Qualifications:

• 3-5 years of experience in customer service, customer support, or a related role (experience in digital media, online education, or real estate is a plus).
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized and detail-oriented with the ability to manage multiple tasks effectively.
• Familiarity with CRM systems or online education tools is a plus but not required.
• A passion for education, real estate, and helping customers achieve their goals.
• Ability to work independently and thrive in a collaborative, fast-paced environment.