Key Responsibilities:
* Services a high volume of incoming calls and emails from policyholders, agents, and internal customers
* Exercises initiative and judgment while researching and responding to customer inquiries
* Proactively provides solutions and options to customer needs
* Applies knowledge of the billing system and other applicable systems
* Processes electronic premium payments from customers
* Handles a variety of billing related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
* Acquires, maintains and applies basic understanding of Personal Lines and Commercial Lines insurance
* Works within many supporting systems to fully service incoming requests
* Handles a variety of policy related transactions and other customer service related tasks
* Soft-sells various electronic options to customer
* Trains others as needed
* Creates and maintains strong relationships with agents, policyholders and other internal stakeholders
* Demonstrates strong interpersonal skills with a collaborative style
* Communicates effectively and professionally using proper grammar both orally and in writing
* Prioritizes multiple tasks to meet required deadlines and work independently
* Assists with testing initiatives
This job is targeting a salary range of $35,000- $50,000
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Pluses:
* Bilingual (Spanish)- Huge Plus
Must Haves:
* 1 year experience in customer service
* Knowledge of Microsoft product suite
* Strong customer handling, conflict resolution, and problem solving skills; focus on quality of customer experience