THE POSITION
If you thrive in social settings and have experience in helping customers, this could be a great fit for you! The Customer Care Center at PennDOT's Driver and Vehicle Services (DVS) is on the lookout for a Customer Care Representative. In your role, you will be responsible for providing responses to a wide range of inquiries regarding the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), Bureau of REAL ID (BRI), and other areas of PennDOT. This role is ideal for someone who thrives in a dynamic environment and enjoys helping others navigate their inquiries. Join us and make a difference in customer care!
DESCRIPTION OF WORK
In this role, you will analyze and clarify complex information across various tasks using provided resources and available systems. Your responsibilities will require you to make independent judgments and decisions regarding the appropriate processing of information, ensuring confidentiality and adherence to established policies, procedures, and regulations. It is crucial to exercise discretion and judgment when providing information to avoid any potential misunderstandings or misuse. Additionally, your main objective will be to prioritize customer satisfaction by actively listening to their needs and asking relevant questions to address them effectively.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 80 hours bi-weekly
- Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch
- This position may be required to work during office closures.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2 (commonwealth title); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must be willing and able to travel to Harrisburg for a minimum of 5 weeks for training and orientation.
- You must be able to perform essential job functions.
Preferred Qualifications (not required):
- Experience using a PC or laptop
- Experience using Microsoft computer applications such as Word, Excel, and Outlook
- Experience effectively communicating orally and in writing
- Experience working in a call center
- Experience with customer service
- Bilingual
Legal Requirements: - This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply: - Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.