Our client is a ski resort in Montana and they are looking to hire a General Manager of Hospitality.

Key Responsibilities:

Strategic Leadership & Financial Management:

• Develop and implement strategies to position the resort as a leader in mountain hospitality.
• Set and achieve financial targets for hospitality operations.
• Use data-driven decision-making to optimize performance across departments.

Operational Excellence:

• Oversee hospitality operations (Lodging, F&B, Retail, IT, Events, Conference Services).
• Maintain high service standards and continuously improve operational efficiency.
• Track and improve key performance indicators (KPIs) across all departments.

Guest Experience & Innovation:

• Lead innovative hospitality initiatives that align with the brand.
• Achieve industry recognition for lodging and dining outlets.

Team Leadership & Development:

• Build and lead a high-performing team.
• Implement training programs to maintain service standards.
• Foster a culture of excellence and innovation aligned with the brand values.

Brand Alignment & Experience Design:

• Design signature experiences that set the resort apart in the resort industry.
• Collaborate with marketing to promote unique hospitality offerings.

Stakeholder Management & Community Relations:

• Build strong relationships with partners, vendors, and stakeholders.
• Represent the resort at industry forums and community events.
• Ensure operations contribute positively to the local community and environment.

Qualifications:

• 10+ years in luxury hospitality or high-end resort management is required.
• Proven success in financial performance and operational excellence.
• Strong knowledge of hospitality operations (Lodging, F&B, Retail, Events).
• Expertise in guest experience innovation.
• Excellent financial management and leadership skills.
• Strategic thinker with effective execution.
• Passion for the outdoors and mountain lifestyle.
• Must be open to relocating to Montana.

The salary range for this role is $150,000-$275,000, commensurate with experience.