Deskside Support Technician

job
  • Stefanini North America and APAC
Job Summary
Location
O'Fallon ,MO
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
30 Jan 2025
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Job Description
  • Support IT equipment in large corporate environment
  • Desktop/laptop tech support
  • Windows 10, MAC, Android, and iOS operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC/D Support – IT equipment Install/Move/Add/Change and Disposal
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate knowledge base articles
  • Ability to work on-call and other after-hours support needs
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

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