Duties and Responsibilities:

• Collaborate with product owners and other business stakeholders to elicit, analyze, and document business requirements.
• Conduct interviews, workshops, and meetings to gather and validate requirements.
• Translate business needs into functional specifications and user stories.
• Create and maintain documentation such as process flows, use cases, and business rules in Confluence and SharePoint.
• Assist in the development of wireframes and prototypes.
• Log and manage tasks, user stories, and defects in Jira.
• Work closely with the EOE IT managers, architects and developers to ensure clear understanding of requirements and verify fixes for defects.
• Establish clear acceptance criteria for features.
• Perform usability testing to ensure user interface designs meet user needs.
• Document and track defects and participate in defect triage meetings.
• Contribute to the continuous improvement of processes and methodologies across EOE IT.
• Foster a collaborative and positive team environment where empathy for and responsiveness to business stakeholders is key.

Required Skills, Knowledge, and Abilities:

• Bachelor’s degree in business administration, information systems, computer science, or related field.
• Minimum of 5 years of experience as a business analyst and quality assurance roles, preferably within the higher education sector.
• Proven experience in gathering business requirements, analyzing business processes, and supporting the implementation of IT solutions.
• Strong business analysis skills with the ability to gather, analyze, and document business requirements . Experience in conducting stakeholder interviews, workshops, and requirement prioritization.
• Solid understanding of quality assurance principles and methodologies, with experience in creating test plans, test cases, and executing tests. Familiarity with testing tools and processes.
• Understanding of data models, data migration processes, and data integrity best practices. Experience in data cleansing, data loading, and managing data relationships
• Familiarity with data integration patterns, APIs, and middleware platforms for integrating applications with other systems such as ERP, marketing automation, or legacy systems.
• Ability to provide user training and support for applications, including creating documentation, conducting training sessions, and addressing user inquiries and issues.
• Experience working in Agile environments , participating in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ability to adapt to changing requirements and priorities in iterative development cycles.
• Excellent communication skills and ability to collaborate effectively with cross-functional teams including business stakeholders, developers, testers, and project managers. Ability to translate technical concepts into non-technical language and vice versa.
• Proficiency in Jira and M365 productivity software.

Preferred Skills, Knowledge, and Abilities:

• Strong understanding of higher education systems and processes (e.g., Student Information Systems (SIS), Learning Management Systems (LMS), Enterprise Resource Planning (ERP), etc.).
• Proficiency in wireframing tools such as Figma or similar software.
• Certification in Business Analysis (e.g., CBAP) or Quality Assurance (e.g., ISTQB).
• Knowledge of SQL or other database query languages.