Job Title : Customer Service Representative
Department : Customer Support
Location : Austin, TX
Employment Type : Full-time
Reports To : Customer Service Manager
Position Overview
We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience. Your ability to communicate effectively and professionally will play a key role in maintaining customer satisfaction and loyalty.
Key Responsibilities

• Customer Interaction : Respond to customer inquiries via phone, email, chat, or in-person in a timely and courteous manner.
• Problem Resolution : Identify and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
• Order Management : Assist customers with placing, tracking, and updating orders or service requests.
• Feedback Collection : Gather customer feedback and share insights with the team to improve services and products.
• Documentation : Accurately document all customer interactions and maintain records in the company's CRM system.
• Policy Adherence : Follow company policies and procedures to ensure compliance and consistency in service delivery.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software and other office tools (e.g., MS Office Suite).
• Ability to multitask and prioritize in a fast-paced environment.