Position Overview:

Nomad Internet is looking for a Senior Community Manager to lead our community engagement efforts by building meaningful relationships with customers, identifying opportunities for growth, and leveraging customer insights to drive brand success. This is a strategic and hands-on role for an experienced professional with a proven track record of managing and growing customer communities for innovative companies.

Key Responsibilities:

• Actively engage with customers through direct communication, forums, and community-driven platforms to understand their needs, challenges, and experiences.

• Identify customer issues and raise them to the appropriate teams, working collaboratively to resolve problems and turn challenges into opportunities.

• Collect, curate, and share customer stories that highlight positive experiences and create a sense of community ownership.

• Strategize and implement initiatives that leverage customer communities to drive business growth and brand loyalty, similar to companies like Tesla and Starlink.

• Represent Nomad Internet in online and offline communities, positioning the brand as a trusted and responsive partner.

• Collaborate with cross-functional teams to align community insights with broader organizational goals.

• Develop and execute initiatives to strengthen customer relationships, including forums, feedback loops, and other engagement activities.

Qualifications:

• Experience: Minimum of 5 years as a Community Manager, with a strong focus on customer engagement and community-driven growth strategies.

• Track Record: Demonstrated success in managing customer communities for companies known for leveraging community growth.

• Skills: Exceptional communication and interpersonal skills, with the ability to build trust and rapport with customers and stakeholders.

• Problem-Solving: Proactive in identifying customer issues and turning them into business opportunities.

• Strategic Thinking: A clear understanding of the distinction between community management and social media management, with the ability to implement long-term community growth strategies.

• Hands-On Approach: Willingness to engage directly with customers and actively participate in community activities.

Preferred Traits:

• A passion for customer interaction and storytelling.

• Creative mindset with the ability to craft compelling narratives from customer experiences.

• Results-oriented with a focus on measurable community growth and satisfaction.