Salary: $104,603.20 Annually
Location : 45 High Street, Boston
Job Type: Full-Time
Job Number: 25-20762
Department: MBTA - Railroad Ops (Commuter Rail)
Area: 783-Commuter Rail Supervision
Opening Date: 01/15/2025
Closing Date: 1/31/2025 11:59 PM Eastern
Licenses / Certifications: None Required
Union Affiliation: L453 Professional
Safety Sensitive: No; this is not a Safety Sensitive position.
On-Call or 24/7: No; this position is not classified as on-call or 24/7.
Essential Classification (Emergency Staff): No; this position is classified as non-essential (during declared States of Emergency).
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
Support the Director of Transportation in Railroad Operations in developing, analyzing, and reporting key material and service usage patterns in Commuter Rail, as well as develop and maintain key data infrastructure used by teams across the MBTA. Support the compliance review of operational deliverables by the commuter rail operator. Assist in developing a data culture both in the immediate team and across business and tech stakeholders.
Duties & Responsibilities

• Manage internal and external reporting assigned by Management.
• Review and export operational data from TRMS.
• Understand MBTA rail operations, as well as that of Amtrak and tenant railroads on commuter rail.
• Develop, maintain, and innovate on critical data infrastructure for increasing data complexity, scale, and availability to support operational and executive decision making, and provide subject matter expertise.
• Understand stakeholder needs and develop data solutions and reporting to complex business questions, educating stakeholders on the meaning and implications of analysis.
• Address and root cause data warehouse and pipeline issues with a focus on sustainability of solutions and opportunities for automation.
• Explore strategies to improve efficiency and consistency of existing data structure and develop a plan to implement while minimizing effects to stakeholders.
• Partner with business leaders for data product design, KPI development, data simplification and ultimately aiding in achieving measurable business outcomes. Build trust in data integrity and reporting correctness.
• Perform analysis to support Operations decisions.
• Apply expertise in quantitative analysis, data mining, and the presentation of data. Capability to comply and explain complex information in easy-to-understand observations, reports, etc. with management.
• Adhere to the rules, regulations, collective bargaining agreements and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution in Mathematics, Statistics, Computer Science, Information Management, Industrial Engineering, or an analytical discipline.
• Four (4) years of experience in data analysis.
• Advanced use of basic office software, especially MS Excel and MS PowerPoint.
• Ability to use database and reporting packages (SQL, R, Python).
• Experience with data preparation and wrangling for use in visualization software (e.g., Python, Tableau Prep).
• Experience with organizing and visualizing data for efficient and effective storytelling to non-data stakeholders; experience working cross-functionally a plus.
• Experience working with, training, and mentoring other data analysts.
• Ability to quickly understand root business need of stakeholder requests, identify available data, and develop workable solution to proposed business question and communicate it to non-data stakeholders.
• Strong working knowledge of dimensional modeling principles, data warehousing and data vaults.
• Experience with code development and quality assurance testing concepts.
• General business concepts including operations, procurement, finance, engineering.
• Strong writing and communication skills; ability to present ideas clearly and concisely in both written and oral settings.
• Handle sensitive and confidential information in an appropriate manner.
• The ability to provide internal and external customers with a courteous and professional experience.
• The ability to work effectively with a diverse workforce.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
3. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
4. Work Eligibility: Although the MBTA is an all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
5. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
6. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
7. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
8. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
9. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or
10. Diversity, Equity, and Inclusion: The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit

Employment Benefits at the MBTA
Full-Time Employees:
The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
• Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
• Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: Pre-tax benefits for parking
• Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

Internships:
Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email for more information.
Disclaimer:
The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email for more information.
The MBTA is an Affirmative Action/Equal Opportunity Employer
01
Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?

• Yes
• No

02
Do you have the ability to use database and reporting packages (SQL, R, Python)?

• Yes
• No

03
Do you have experience with organizing and visualizing data for efficient and effective storytelling to non-data stakeholders?

• Yes
• No

04
Do you have experience with code development and quality assurance testing concepts?

• Yes
• No

05
Do you have experience with data preparation and wrangling for use in visualization software (e.g., Python, Tableau Prep)?

• Yes
• No

06
Do you have the ability to quickly understand root business need of stakeholder requests, identify available data, and develop workable solution to proposed business question and communicate it to non-data stakeholders?

• Yes
• No

Required Question