Account Manager - Service Department
LOCATION: Portland
SALARY: $28-$33/hr DOE
About the Job
Essential Responsibilities:
The Account Manager in the service department works with customers, field personnel and office staff in a collaborative manner. This role involves acting as the primary point of contact to address client needs, facilitate communication, resolve conflicts, and keep projects on schedule and within scope. Account Managers also handle contract negotiations and performs contract analysis periodically. Occassional site visits necessary.
The Account Manager performs the following:

• Monitor existing customer base for opportunities that result in additional profitable work
• Maximize customer retention and satisfaction by forming partnerships & anticipating their needs
• Document and follow up on leads, referrals, and additional opportunities
• Resolve complaints, problems, provide information to sales and advise Service Manager
• Meet and exceed profit margins on contracts, repair sales, and customer retention goals
• Meet face to face with existing and new clients
• Act as the "go to" person for clients
• Review contracts to evaluate compliance and performance
• Keep management abreast of market conditions and trends affecting industry
• Participate in a team atmosphere between sales, management and field operations
• Participate in new sales as requested
• Develop and continually improve upon current procedures and practices
• Interact and collaborate regularly with other departments to meet organizational goals
• Network and gain knowledge regarding potential customers
• Perform additional tasks as assigned

Requirements:
The candidate must possess the following skills and abilities:

• A practical understanding of construction terminology and/or HVAC/plumbing is a plus
• Ability to prioritize and organize efficiently
• Advanced knowledge of MS Office products including; Outlook, Word, and Excel
• Solid record of meeting commitments and goals
• Knowledge of business development strategies with the ability to create and implement a business plan
• Ability to identify opportunities for operational efficiencies; measure, implement, and manage successfully
• Desire to be of service to our customers
• The ability to handle several projects simultaneously
• Ability to build effective relationships with customers, field staff, management and office personnel
• Possess excellent verbal, written, listening, persuasion, and interpersonal skills
• Ability to work independently with minimum supervision or in a team atmosphere
• History of good employment attendance
• Valid license and clean driving record required

Employee Benefits:
Alliant Systems presently provides coverage for:

• Medical and dental
• 401k retirement plan
• Holiday, vacation, and sick leave
• Disability insurance
• Employee and dependent Life Insurance
• Employee Assistance Program for employees and dependents
• Flexible Spending Account
• Transportation Program

All non-union new hires must pass a drug test.
Alliant Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Alliant Systems participates in E-Verify.