Role name: Engineer Role Description: dvisor Tech Squad (ATS) specialist serves as a tecnical advisor and problem-solver, addressing complex IT Challenges and ensuring seamless technical support for users. This role requires a strong commitment to deliverig exceptional customer service, providing end-to-end resolution of technical issues, and contributing to continuous improvement initiatives. Key Responsibilites - Technical Support & Troubleshooting - Incident Management- Customer Enagement- Knowledge Sharing- Process Improvement- Collaboration Education : Bachelors degree in computer science Experience : 3-5 Yrs of experience in IT support, systems administration Skills : - Strong problem-solving and analystical skills- Excellent communication and interpersonal abilities.- Proficiency in troubleshooting hardware, software, and network issues.- Familiarity with ITIL process or equivalent frameworks- Preferred certification ITIL
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.