Service Support Specialist

job
  • Cynet Systems
Job Summary
Location
Indianapolis ,IN 46262
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
01 Feb 2025
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Job Description
Job Description:
Responsibilities:
  • Provides reporting support, monitors field rosters and assigned territory responsibilities.
  • Develop, maintain, and or assemble information/documentation that supports business operations and standard operating procedures for one plus business units.
  • cts as a primary contact for escalated issues and requests concerning multiple, complex processes or procedures.
  • Serves as liaison to internal and external stakeholders as appropriate.
  • Utilize databases or spreadsheets to maintain program logistics and measure outcomes of program effectiveness.
  • Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify non-compliance and errors.
  • Make corrections or communicate errors to individuals that can make the corrections.
  • Ensure established programs continue to be best practices.
  • Solicit feedback from others to improve current processes.
  • cts as a key resource to others in the department and to internal or external stakeholders on programs and /or procedures.
  • Participate in special projects that require business area expertise.
  • Utilize candidate unique perspective and experiences, speaking up when candidate see an opportunity to improve our current processes.
  • cts as the primary contact for escalated issues and requests concerning multiple, at times complex, processes or procedures.
  • Serves as a liaison to internal and external stakeholders as appropriate.
  • Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify best practices, non-compliance, and errors.
  • Make corrections or communicate errors to individuals that can make the corrections.
  • Ensure established programs continue to best practices.
  • Solicit feedback from others to improve current processes.
  • ct as a key resource to others in the department and to internal or external customers on programs and or procedures.
  • Work assignments include activities that are complex and large scale and impact one plus business units.
  • Troubleshoots and answers complex inquiries and conducts large scale documentation and analysis within a specific business support process.
  • Identifies areas of opportunity and recommends advanced solutions.
  • Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Requirements:
  • ssociates degree and 1 year experience.
  • Proven ability to solve complex problems in a timely manner.
  • Comprehensive understanding of business processes related to area supporting.
  • Strong organization and planning skills.
  • bility to handle multiple functions at one time.
  • Efficient and effective oral and written communication skills.
  • Intermediate computer skills including the ability to do some advanced functions within various software packages.
Preferred:
  • Bachelor's degree in business, finance, accounting, or supply chain is preferred.
  • SAP experience.
  • Salesforce experience.
  • dvanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication.
Soft Skills:
  • Customer Service focused, positive attitude, empathetic, agile learner.
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