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Customer Service Specialist
Cynet Systems
Job Summary
Location
Grants Pass ,OR 97527
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
29 Jan 2025
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Job Description
Job Description:
Responsibilities:
Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Develop a strong knowledge of our product portfolio and procedures.
Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
Effectively communicate additional promotions and services we offer.
Process customer orders in a courteous, efficient, timely manner with minimal errors.
Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
Communicate effectively with leaders including the Customer Service Supervisor & Manager.
Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
Regularly attend and participate in team meetings.
Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns.
Communicating with customers through various channels (Phone, email, chat).
Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution.
Collaborate with team members and other company departments to ensure overall customer and product satisfaction Goals.
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