Customer Service Specialist

job
  • Cynet Systems
Job Summary
Location
Grants Pass ,OR 97527
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
29 Jan 2025
Share
Job Description
Job Description:
Responsibilities:
  • Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Develop a strong knowledge of our product portfolio and procedures.
  • Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
  • Effectively communicate additional promotions and services we offer.
  • Process customer orders in a courteous, efficient, timely manner with minimal errors.
  • Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
  • Communicate effectively with leaders including the Customer Service Supervisor & Manager.
  • Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
  • Regularly attend and participate in team meetings.
  • Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
  • Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns.
  • Communicating with customers through various channels (Phone, email, chat).
  • Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution.
  • Collaborate with team members and other company departments to ensure overall customer and product satisfaction Goals.
Other Smiliar Jobs
 
  • Los Angeles, CA
  • 6 Days ago
  • Somerville, MA
  • 1 Days ago
  • Somerville, MA
  • 1 Days ago
  • Chicago, IL
  • 1 Days ago
  • Somerville, MA
  • 10 Hours ago
  • Chicago, IL
  • 10 Hours ago
  • Washington, DC
  • 10 Hours ago
  • Irving, TX
  • 10 Hours ago
  • Centereach, NY
  • 10 Hours ago
  • Indianapolis, IN
  • 10 Hours ago