Salary: $56,210.00 - $80,105.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 168600
Agency: SCDPH-CO/COS
Opening Date: 01/10/2025
Closing Date: 1/31/2025 11:59 PM Eastern
Class Code:: AM20
Position Number:: 61008713
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Band: Band 7
Hiring Range - Min.: $56,210.00
Hiring Range - Max.: $80,105.00
Opening Date: 01/10/2025
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: If you meet the requirements of the position and would like to be considered, you must submit a state application online. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. The quality of the application presented (completeness and accuracy as well as grammar and spelling) will be considered prior to the offer of an interview. A criminal records check will be conducted prior to an offer of employment. Applications will be accepted until 11:59 p.m. on the stated closing date.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Careers at DPH: Work that makes a difference!
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
Under limited supervision, the staff member will serve as the primary IT System Management (ITSM) administrator for the agency's issue tracking system. Monitor environments and backend processes to ensure maximum uptime, efficiency and functionality. Ensure compliance with state and agency security and IT policies as procedures. Assist with customer support and improve ITSM user experience. Promote agency goals and initiatives. This position will focus on agency OIT needs with an emphasis on Public Health.
Install, configure, test, upgrade, and administer primary support for the agency's ITSM solution and environment for BMC Footprints. KACE and future software adaptions. Designs and administers forms, workflows, integrations with the agency's ITSM platform including automation and/or additional self-service features and functions. Monitor systems to ensures maximum uptime for critical components and backup. Assist with new ITSM implementation. Adheres to Information Technology Security and application development standard.
Act as a technical consultant to customers, vendors, and other IT staff to support, research, configure, install third-party plugin, within the ITSM solutions and environments. Assist with new feature configuration, upgrades, patching, tasks, and projects as assigned. Serves as the ITSM Subject Matter export and mentor technical team on advanced topics. Promote agency initiatives.
Respond to customer incident and service request tickets within the IT Service Layer Agreement (SLA) timeframe. Assist with problem resolution and tier III support. Monitor ITSM solution for incidents and potential issues. Assist other IT staff and customers to improve users experience with the ITSM solution.
Prepare and maintain system documentation for ITSM systems supported. To include clear/concise end-user training instructions and FAQs. Provide training to system users and customers. Provide appropriate administrative documentation and project communication.
Minimum and Additional Requirements
A bachelor's degree in computer science or related field and experience in computer system development and modification in either an on-premises, cloud-based, or hybrid environment. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.
Knowledge of ITSM software solutions administration, configuration, analysis, testing debugging, maintenance, scripting and security techniques. Working knowledge of computer and operating systems, conceptual understanding of networking, and client server principles. Employee must have excellent problem-solving skills. Ability to communicate effectively both orally and in writing. Ability to establish effective working relationships with management, vendors, peers, and customers. Strong interpersonal, communications, and technical skills. The employee will also be available for on-call support as needed and during emergency/disaster events. Position requires the staff carry a cell phone for some after-hours and weekend support.
Please note that the agency may require an official, certified copy of your transcript or diploma prior to hiring. Institutions of higher learning must be recognized by the Council for Higher Education Accreditation.
Preferred Qualifications
A minimum of five (5) years' experience in Information Technology; or two (2) years' experience of administering and maintaining ITSM systems and supporting environments. Experience with ITSM software, BMC Footprints, or other ITSM solution. Experience building reports, creating automated workflow, scripting, and customer experience skills
Additional Comments
DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
EEO : SC DPH is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SC DPH does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
The South Carolina Department of Public Health offers an exceptional
benefits package for FTE positions that includes:
•Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
•15 days annual (vacation) leave per year
•15 days sick leave per year
•13 paid holidays •State Retirement Plan and Deferred Compensation Programs
•REMOTE WORK: The option to work partially remote is available after six (6) months of
employment if it applies to the position.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. The application and not an attached resume will be reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

• Yes
• No

02
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. I have read and acknowledge the above statement.

• Yes
• No

03
If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10 year driving record. I have read and acknowledge the above statement.

• Yes
• No

04
How did you hear about his position?

• State NeoGov Website
• LinkedIn, Twitter, Facebook
• Employee Referral/Agency Recruiter
• College Job Board
• External Job Board (SC Works, Indeed, Association)
• DPH Job Fair
• Other

05
Do you have a bachelor's degree in computer science or related field and experience in computer system development and modification in either an on-premises, cloud-based, or hybrid environment?

• Yes
• No

06
Do you have a minimum of five (5) years' experience in Information Technology or two (2) years in experience administering and maintaining IT Asset Management systems and support environments?

• Yes
• No

07
Do you have experience with the deployment of End Point devices (workstations, laptops, and peripherals)?

• Yes
• No

08
If you answered "Yes" to question #7, please describe volume, types of devices, and OS.
09
Do you have experience with asset management of IT devices like laptops, desktops, iOS devices, and other devices that hold data?

• Yes
• No

10
If you answered "Yes" to question #9, please describe.
11
Please list software solutions you have used to track IT Assets and your role.
12
Are you a current or prior Department of Public Health employee?

• Yes
• No

13
Are you willing to accept a salary within the agency's hiring range of $56,210- $80,105?
Required Question