Posting Details
Position Information
RHS Job Title
Clerical Aide
Job Description
Location: This position is located in Mason Abbot and Snyder Phillips and Shaw Halls
As a Clerical Aide, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages. You will be considered the face of the residence halls while interacting with a wide range of students and customers.
You will learn "real world" work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service.
Typical Duties May Include:
•Provide routine clerical support within a residence hall reception area
•Answer phones, process mail and packages, assist in maintaining records and accounts
•Greet residents and guests
•Provide in-house residence hall security and customer service throughout the day/night
•Report and respond to incidents within the residence halls
Required Qualifications
•Willing to be trained on all shifts, including day shift (6:45 a.m. - midnight) and overnight shift (11:45 p.m. - 7:00 a.m.)
•Demonstrated commitment to outstanding customer service
•Motivated self-starter and able to complete tasks in a timely manner with minimal supervision
•Good communication skills (written and verbal)
•Positive and respectful, especially when working with a diverse population
•Dependable and reliable
•Must be able to work through finals week
•Must be able to work nights/weekends
•Must be able to return to campus two weeks before fall semester begins for training and staffing needs

• Must have previous experience as a Service Center Representative with REHS.

Key Competencies:
•Effective Communication
•Customer Orientation
•Interpersonal Skills
•Teamwork and Cooperation
•Takes Responsibility
Preferred Qualifications
•Availability to work over semester breaks
•Commitment to working in this role for the upcoming summer, fall, and spring semesters
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
Physical Demands
•Must be able to move more than 20 pounds
•Able to stand/sit for long periods of time
Work Hours
Academic School Year and Summer Conferences
Service Center Representative:
Sunday - Saturday
6:45 a.m. - midnight
Night Receptionist:
Sunday - Saturday
11:45 p.m. - 7:00 a.m.
Work Location
North Service Centers (Loc)
Posting Detail Information
Posting Number
20161664P
Open Date
11/25/2024
Close Date
03/28/2025
Open Until Filled
No
Special Instructions